Privacy Policy

Last updated: June 13, 2026

This Privacy Policy explains how DryMiami LLC ("DryMiami," "we," "us," or "our") collects, uses, discloses, and protects information when you visit drymiami.com, request a free inspection, book a service, contact us, or interact with our profiles on social platforms such as Instagram and Facebook (collectively, the "Services"). We are a mold remediation and indoor air quality company serving Miami-Dade and Broward County, Florida.

By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

1. Information We Collect

Information you provide

• Contact & booking details: name, phone number, email address, property address, ZIP code, and the service or issue you describe when you fill out a form or call us.
• Communications: messages, photos, or details you send us by form, email, phone, SMS, or social media.

Information collected automatically

• Usage & device data: IP address, browser type, pages viewed, and similar analytics, collected through cookies and similar technologies.

Information from third parties

• If you interact with our ads or profiles on Meta platforms (Instagram/Facebook), we may receive limited information from those platforms, governed by their own policies.

2. How We Use Your Information

• To schedule, confirm, and perform inspections and remediation services;
• To contact you about your request, appointment, or estimate (by phone, SMS, or email);
• To document work and assist with insurance claims, when you ask us to;
• To improve our Services, website, and customer experience;
• To send promotional messages where permitted and with your consent; and
• To comply with legal obligations and protect our rights.

3. Calls & Text Messages (TCPA / Florida FTSA)

By providing your phone number, you consent to receive calls and text messages from DryMiami related to your inquiry and services, including by automated technology, at the number provided. Consent to marketing messages is not a condition of purchase. Message and data rates may apply. You can opt out of texts at any time by replying STOP, or opt out of calls by telling us during any call. We honor opt-out requests as required by the federal Telephone Consumer Protection Act (TCPA) and the Florida Telephone Solicitation Act (FTSA).

4. How We Share Information

We do not sell your personal information. We share it only:

• Service providers that help us operate (e.g., hosting, scheduling, communications), bound to protect your data;
• Insurance carriers or adjusters, when you ask us to support a claim;
• Legal/Safety: when required by law, subpoena, or to protect rights, property, or safety.

5. Cookies

We use cookies and similar technologies for basic site functionality and analytics. You can control cookies through your browser settings; disabling them may affect some features.

6. Data Retention

We keep personal information only as long as needed to provide the Services, comply with legal, tax, and insurance obligations, resolve disputes, and enforce our agreements, after which we delete or de-identify it.

7. Your Privacy Rights

Depending on your state of residence and applicable law (including the Florida Digital Bill of Rights and similar laws), you may have the right to:

• Access or request a copy of the personal information we hold about you;
• Correct inaccurate information;
• Request deletion of your information;
• Opt out of targeted advertising or the "sale" or "sharing" of personal information; and
• Not be discriminated against for exercising these rights.

To exercise any of these rights, contact us using the details below, or use our Data Deletion page. We will verify your request and respond within the time required by law.

8. Children's Privacy

Our Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 (consistent with the federal Children's Online Privacy Protection Act, "COPPA"). If you believe a child provided us information, contact us and we will delete it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

10. Third-Party Links & Platforms

Our Services may link to or operate on third-party platforms (such as Instagram and Facebook). Their use of your information is governed by their own privacy policies, not this one.

11. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date reflects the latest version, and continued use of the Services means you accept the updated Policy.

12. Contact Us

DryMiami LLC
Miami, Florida, USA
Email: hello@drymiami.com
Phone: (954) 778-7999